Job Summary

Bill Gosling Outsourcing Corp. The Team Leader, Operations leads and motivates a team to optimum performance levels to achieve targets contributing to the company s objectives. They provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting SMART objectives.
Responsibilities
- Confidently and effectively deliver coaching and constructive feedback to employees to increase engagement and improve performance, including, as required, corrective action through disciplinary processes
- Involvement and collaboration on recent strategies and/or process improvements to better the team s performance
- Daily, weekly and monthly reports provided at both internal and external client levels
- Flexible team player in respect to scheduling and willing to invest additional time in to the team when necessary; including coverage when required and support in team hours tracking/progression throughout each month
- Assist team members to ensure service level agreements are adhered to and performance metrics met, including,



but not limited to: taking escalated Supervisor calls, evaluating call recordings and QA call review, if applicable based on client requirements
- Creating and/or facilitating team huddles, presentations and team contest to engage our team and/or clients
- Ensure all employees are in line with Regulatory Compliance, Quality and CBT requirements
- Assist and participate in the recruiting, training and onboarding of employees, when required
- Champion company core values and other company programs to engage and motivate our employees
- Other duties as assigned
Education
- North America - Minimum High School Diploma or equivalent is required
- Philippines - Minimum of 2 years post-secondary or equivalent is required
- Costa Rica - No Minimum requirement
- United Kingdom - No Minimum requirement
- Trinidad Tobago - Minimum 3 CSEC passes
- English is compulsory in all locations
Experience
- Previous exp

📌 Team Leader, Operations (Gurugram)
🏢 Bill Gosling
📍 Gurugram