Job Summary

Role: AI Operations Automation Specialist

Number of positions: 1

We are seeking a hands-on, highly technical AI Operations Automation Engineer with around 2+ years of experience to join our centralized AI Product Support Operations team. Reporting directly to the Senior AIOps Lead, you will serve as the hands-on technical builder responsible for executing automation pipelines, integrating intelligent tools, and building data-driven systems across our AI product ecosystem.

In this role, your primary mission is to write code, connect APIs, deploy RAG-driven knowledge tools, and build operational dashboards under the guidance of the Senior AIOps Lead. You will work closely with L1/L2 support teams to eliminate manual workflows, automate ticket triage, and build automated diagnostic mechanisms that drive down Mean Time to Resolution (MTTR).
Qualifications
- Education: Bachelor's or Master's degree in Computer Science, Information Technology, Software Engineering, or a related quantitative field.
- Experience: ~2 years of hands-on experience in Software Engineering, AIOps,



DevOps, Systems Automation, or Technical Support Engineering.
Key Responsibilities
- Hands-On Automation AI Scripting
- Build, test, and deploy automated scripts (Python, Shell, or PowerShell) and API integrations under the direction of the Senior AIOps Lead to streamline operational processes.
- Develop and maintain RAG-based (Retrieval-Augmented Generation) search tools and LLM utilities that index historic tickets, logs, and root-cause analyses (RCAs) so L1/L2 engineers can instantaneously surface past fixes.
- Implement conversational AI bots, webhooks, and self-service automation workflows within our ticketing portals to auto-resolve routine Tier-1 inquiries.
- Operational Dashboards Diagnostics
- Construct and customize automated dashboards (e.g., ServiceNow) to provide real-time visual metrics on system uptime, ticket velocity, MTTR, SLA compliance, and CSAT.
- Implement automate

📌 AIOps Professional (Bengaluru)
🏢 Premium Aerotec
📍 Bengaluru