Job Description
Customer Calling:
- Make outbound calls to customers regarding pending payments and overdue accounts.
- Inform customers about outstanding amounts, payment due dates, and available payment options.
- Communicate professionally and encourage customers to make timely payments.
- Handle a high volume of outbound collection calls effectively.
Payment Collection & Recovery
- Follow up with customers to ensure timely payment recovery.
- Negotiate suitable payment commitments according to company policies.
- Record promised payment dates and follow up to ensure commitments are fulfilled.
- Work toward achieving daily and monthly collection and recovery targets.
Customer Handling
- Handle customer queries related to pending payments and outstanding accounts.
- Resolve payment-related concerns professionally.
- Understand customer issues and provide appropriate information or solutions.
- Escalate difficult or unresolved cases to the concerned team.
Record Maintenance
- Maintain accurate records of customer conversations and payment commitments.
- Update customer payment status and follow-up details.
- Maintain proper collection-related records using computer systems.
Required Skills
Communication Skills:
- Good Hindi communication skills.
- Basic English communication is preferred.
- Good convincing and negotiation skills.
- Professional customer-handling ability.
Technical Skills
- Basic computer knowledge.
- Ability to maintain customer and collection records.
Professional Skills
- Target-oriented approach.
- Robust follow-up skills.
- Ability to work under pressure.
- Good problem-solving and negotiation abilities.