Job Summary –
Unit Manager – Payment Processing
.

Role & Responsibilities:
- Manage the Payment Processing Teams supporting Check Processing / ACH / Cards with team size of approx. 20 resources and reporting to the Ops Manager.
- Capable of independently leading & managing the day-to-day operations

1. Process management
2. People management
3. Client relationship
4. Internal Stakeholder Relationship Management
5. Audits & Compliance
- Must have experience on US Payment Process across Check Processing, ACH / Cards.
- Proactive to understand the process, doing RCA & putting mitigation plans in place for issues
- Play an integral role in continuous improvement of reporting processes
- Developing relationships with the business and ensuring span adds maximum value
- Manage ad hoc project work of Client
- Point of contact for the mentioned LOBs for the Clients & Internal stakeholders
- Manage team of diversity in terms of multiple locations, languages, culture etc.
- Flexible to work US shift timing




- Conduct performance appraisals & Provide constructive feedback from time to time and ensure performance.
- Modify Operations as needed to meet service level agreements under supervision of Operations Manager.
- Ensure timeliness on reporting and client deliverables.
- Take initiative to continuously improve the process

Qualities Required:
- Prior Work Experience of Team Handling from same Industry – for at least 2+ years
- Excellent communication skills – to be part of Client calls and Management Calls.
- Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit
- A natural forward planner who critically assesses own performance
- Mature, credible, and comfortable in dealing with senior big company executives
- Reliable, tolerant, and determined.
- Empathic communicator, able to see things from the other person's point of view
- Well-presented and businesslike.
- Sufficiently mobile and flexible.
- Keen for recent experienc

📌 Unit Manager (Bengaluru)
🏢 Mphasis
📍 Bengaluru