Job Summary

We are looking for Customer Success - Renewals person who is excited about the below Mission and Outcome.

Mission: The main mission is to help Sleek achieve its revenue target by renewing all services in our existing clientele.

We are looking for a customer focused, sales and data driven customer success person to join the team and contribute to Sleek s growth

Outcomes

1. Achieve renewal rate targets on a monthly basis, along with CSAT targets
2. Conduct detailed investigations into the customer s end-to-end interactions with Sleek, working cross-functionally with relevant departments to drive resolution. Ensure a high level of customer satisfaction that supports trust, retention, and a seamless renewal.
3. Achieve cash collection targets on a monthly basis through renewal, upsell and upgrades.
4. Have a good understanding of own pipeline, track it in a data driven manner, prioritise ticket resolution to drive monthly targets
5. Collaborate with cross functional teams (accounting, corpsec, product, data) to improve renewal processes,



share best practices with team and also be proactive in nature

To do this, you will have a minimum of 8 years experience as Sales, Account Management or Customer Success, in role carrying sales target and customer facing abilities and you will be located in the Singapore or in the Philippines.

Must Haves
- Experience working with SMEs, startups, fast paced setups in Singapore market
- Exposure to different culture because Sleek clients are from all over the world
- Ability to resolve issues by collaborating internally and externally
- Familiar with Tableau, Zendesk, Husbpot
- Experience handling complex customers and trouble shooting/escalations
- Proactive to take up recent projects to completion

Behavioural fit and competencies

Behavioural fit is also important at Sleek, and we will be looking for candidates that have a proven track record of embodying the below attributes in their recent roles:
- Sales Driven Owners

📌 Customer Success Professional (India)
🏢 Sleek Tech
📍 India