Job Description Responsibilities:
nThe Key Account Manager (KAM) is responsible for managing and growing strategic enterprise accounts, building long-term relationships, and driving revenue growth. This role involves deep engagement with client leadership, understanding business needs, and delivering value through tailored solutions.
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n Key Responsibilities
n1. Account Management & Relationship Building
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Own and manage a portfolio of strategic/key enterprise accounts n
Build robust relationships with CXOs, decision-makers, and influencers n
Act as the primary point of contact for all client interactionsn
Drive customer satisfaction and retention n

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n2. Revenue Growth & Business Development
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Achieve revenue, margin, and growth targets n
Identify opportunities for:n
Upsellingn
Cross-sellingn
Current business within existing accountsn
Develop and execute account growth strategies n

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n3. Strategic Account Planning
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Create account plans including:n
Business objectivesn
Stakeholder mappingn
Prospect pipelinen




Align internal teams to deliver on account strategyn

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n4. Solution Selling
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Understand customer pain points and business challengesn
Position company offerings as value-driven solutions n
Lead proposals, negotiations, and deal closuresn

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n5. Cross-Functional Coordination
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Collaborate with:n
Pre-salesn
Delivery / operationsn
Product / engineeringn
Ensure smooth project execution and delivery n

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n6. Customer Success & Retention
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Ensure successful onboarding and adoptionn
Monitor customer health and satisfaction (CSAT/NPS)n
Handle escalations and ensure timely resolutionn

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n7. Governance & Reporting
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Conduct regular business reviewsn
Track:n
Pipelinen
Revenue forecastsn
Account performance metricsn
Maintain accurate CRM recordsn

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n Key Skills & Competencies
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Strong enterprise sales & acc

📌 Key Account Manager Chennai
🏢 A factory automation company (Funded Startup)
📍 Chennai