Role & responsibilities

Key Accounts Manager - Poultry ( Animal Nutrition ) Job Profile

Job Summary The KAM (Key Account Manager) drives commercial growth by promoting Nutreco products and services, acquiring recent customers, and strengthening existing relationships. Acts as a commercial expert and works closely with the Sales Director to deliver solutions and close deals.

Key Responsibilities

- Sales Planning & Execution: Execute area sales plans, achieve targets, and monitor performance.
- Customer Acquisition: Proactively identify and acquire new customers through market intelligence and outreach.
- Customer Management: Build trust, understand needs, and deliver solutions to drive satisfaction and loyalty.
- Value Selling: Identify implicit/explicit needs and present tailored benefit-based solutions.
- Issue Resolution: Resolve customer complaints efficiently in coordination with internal teams.
- Tools & Administration: Maintain CRM records, call reports, and ensure compliance with processes.
- Management Reporting: Provide insights on sales performance, customer feedback, and market trends.
- Internal Collaboration: Work with Technical, Marketing, and Pricing teams for effective selling.

• Projects: Contribute to sales and customer service improvement initiatives.

Role Dimensions
- 12 yrs of Experience
- Handles complex technical products and customer accounts.

• Focus on new business development, relationship management,



and troubleshooting.

Core Functional Expectations
- Strong understanding of customer business, market dynamics, and product applications.
- Ability to develop customized solutions aligned to customer needs.

• Provide guidance to junior sales representatives.

Core Competencies
- Influencing: Uses structured influence and stakeholder alignment.
- Relationship Building: Builds strong alliances and collaborates effectively.
- Sales Execution: Plans calls, identifies needs, delivers solutions, and secures commitments.
- Teamwork: Actively contributes, shares information, and resolves conflicts.
- Drive for Results: Target-oriented, persistent, and focused on continuous improvement.
- Persuasion: Communicates effectively, builds trust, and drives decisions.

• Learning Agility: Adapts to trends, acquires new skills, and drives innovation.

Key Success Indicators
- Achievement of sales targets and revenue growth
- Strong customer relationships and retention
- Effective conversion of opportunities to business
- Collaboration with internal teams

• Continuous skill and performance improvement

Executive Summary The KAM plays a critical role in driving revenue, expanding customer base, and delivering value-based solutions. Success in this role depends on strong commercial acumen, customer focus, collaboration, and results orientation.

📌 Poultry (Animal Nutrition) only - Key Accounts Manager (Chennai)
🏢 Nutreco
📍 Chennai