About the Company:

Nirvana Realty is a leading holiday home and second-home development company with over 20 years of experience in creating themed, gated lifestyle communities near Mumbai. The company focuses on helping families own peaceful homes close to nature, with thoughtfully planned townships, unique amenities, hospitality-led experiences, and long-term community value.

Role Details:

Position:

Post Sales CRM Executive - Real Estate

Department:

Customer Relationship Management

Location:

Andheri West, Mumbai

Role:

Customer Engagement & Coordination

Experience:

Prior experience in the Real Estate Industry is preferred

Budget:

3-5 LPA

About the Role

We are looking for a proactive and detail-oriented CRM Executive to manage customer engagement, documentation, collections follow-ups, registration processes, and coordination with internal teams and site personnel. The ideal candidate should have robust communication and coordination skills, along with good knowledge of Excel and CRM systems.

Key Responsibilities

- Coordinate with the sales and internal teams for timely collection of payments and required documentation .

- Follow up with customers and relevant teams to ensure timely payment collections .

- Manage and ensure 100% compliance with KYC and customer documentation requirements .

- Follow up with customers through reminder letters, verbal communication, emails, and other appropriate channels for pending payments.
- Coordinate and facilitate the timely execution of agreements and property registration processes .

- Maintain accurate customer records and update information in the CRM system .





- Prepare and maintain reports related to collections, documentation, KYC, registration, and customer status .

- Coordinate with site personnel and internal teams regarding material, labour, construction-related updates, and project requirements .

- Monitor pending activities and ensure timely closure through regular follow-ups with concerned stakeholders.
- Handle customer queries and coordinate with relevant departments to ensure effective customer service and issue resolution .

- Ensure proper documentation, tracking, and filing of customer-related records.
- Visit project sites whenever required for coordination, follow-ups, and operational requirements.

Required Candidate Profile

- Preferred: Candidate must have prior experience in the Real Estate Industry.
- Experience in CRM, customer relationship management, collections, documentation, or real estate operations will be preferred.
- Excellent verbal and written communication skills .

- Strong coordination, follow-up, and interpersonal skills .

- Good working knowledge of MS Excel and CRM systems .

- Ability to manage multiple activities and follow up with different stakeholders effectively.
- Strong attention to detail with good documentation and record-keeping skills.
- Should be comfortable travelling to project sites whenever required .

- Ability to work independently as well as coordinate effectively with cross-functional teams.

Key Skills Real Estate CRM | Customer Engagement | Collections Follow-up | KYC & Documentation | Registration Coordination | MS Excel | CRM Software | Team Coordination | Customer Handling | Site Coordination

📌 Post Sales CRM Executive - Real Estate (Mumbai)
🏢 Nirvana Realty
📍 Mumbai