Job Summary

Major Responsibilities include but not limited to the one listed below:
Responsibilities
- Achieve monthly collection targets and contribute to the organizations cash flow and working capital objectives.
- Proactively engage with customers through calls, emails, and other communication channels to ensure timely payment of outstanding invoices.
- Monitor customer accounts, follow up on overdue balances, and drive resolution of aged receivables.
- Ensure timely submission of invoices, supporting documentation, account statements, and other customer-required documents to facilitate collections.
- Record, track, and coordinate resolution of customer queries, disputes, and payment-related issues through appropriate internal channels.
- Maintain a healthy Accounts Receivable portfolio by minimizing overdue balances and improving collection efficiency.
- Partner effectively with Sales, Customer Service, Finance, Operations, and other internal stakeholders to resolve collection barriers and improve customer experience.
- Perform AR reconciliations,



customer account reconciliations, and bank reconciliations to ensure accuracy of outstanding balances.
- Identify and escalate high-risk, delinquent, or potentially bad debt accounts to management in a timely manner.
- Ensure accurate and timely cash application in accordance with company policies and procedures.
- Prepare and analyze collection MIS reports, aging reports, and portfolio trends to provide actionable insights to management.
- Ensure compliance with applicable tax regulations and possess a working knowledge of GST, TDS, TCS, and GST-TDS implications impacting customer collections.
- Review and interpret customer contracts, purchase orders, and government tender requirements to ensure compliance with billing and collection processes.
- Conduct customer visits, when required, to strengthen relationships, resolve payment issues, and expedite collections.
- Continuously identify opportunities to improve col

📌 Customer Service, Collections Professional (Mumbai)
🏢 Agilent Technologies
📍 Mumbai