Job Role: Customer Success Executive

Job Description
- Manage customer relationships and ensure a positive customer experience throughout the service journey.
- Handle customer queries and provide timely and effective solutions through voice, non-voice, and chat channels.
- Follow up with leads and support the customer conversion process.
- Generate and manage leads through various channels.
- Maintain accurate customer information and interaction records in CRM systems.
- Coordinate with sales and marketing teams to ensure smooth customer onboarding and service delivery.
- Monitor customer requirements and provide appropriate product or service solutions.
- Conduct regular follow-ups with existing and potential customers.
- Maintain customer satisfaction and build long-term relationships.
- Use MS Excel and CRM platforms to track leads, customer interactions, and performance.
- Support domestic BPO and blended customer service processes.
- Identify customer concerns and escalate complex issues to the appropriate team.




- Contribute to sales and marketing activities to achieve business and customer success targets.

Required Skills & Qualifications
- Experience: Minimum 1 year.
- Education: Graduate.
- Good knowledge of MS Excel.
- Experience in Sales and Lead Generation.
- Knowledge of CRM platforms and Customer Success platforms.
- Experience in Voice, Non-Voice, Chat, or Blended Processes.
- Understanding of marketing and customer relationship management.
- Valuable communication and interpersonal skills.
- Good English communication skills.
- Customer-focused and target-oriented approach.

Job Details
- Work Location: Franch Realty, Road Number 96, MLA Colony, Jubilee Hills, Hyderabad, Telangana, India.
- Department: Customer Support.
- Role / Category: Customer Success.
- Employment Type: Full-Time.
- Shift: Day Shift.

📌 Customer Success Manager-Jubilee Hills (Hyderabad)
🏢 JobTrade
📍 Hyderabad