Work Timings

6 days a week (11:00 am to 7:00 pm from Monday to Friday and 11:00 am to 4:00 pm on Saturday).

About us:

Essai is a leading education company specialising in overseas college counselling primarily for undergraduate courses.

About the role:

The Associate Application Support Team will be responsible for managing two accounts while shadowing the Account Manager. The role includes student portal management, operational support, and active participation in all counselling-related WhatsApp groups to ensure smooth communication and process execution.

Responsibilities:
- Account Management Support:
- Manage and oversee 2 assigned accounts, ensuring smooth operations.
- Assist in coordinating tasks and communications between clients and the internal team.
- Shadow the Account Manager to learn and support key functions.
- Supporting with student document management, including development and updating
- Student Portal Management:
- Conduct portal management sessions for students.
- Provide guidance and troubleshooting support for student users.




- Ensure accuracy and up-to-date information on the portal.
- Operational Support:
- Assist with various operational tasks as required by the team.
- Ensure adherence to company processes and workflow efficiency.
- Communication Coordination:
- Maintain active participation in all counselling-related WhatsApp groups.
- Respond to queries, provide updates, and facilitate smooth communication.
- Work Ethics Compliance:
- Perform duties honestly, sincerely, and diligently.
- Adhere to company guidelines and work discipline policies.
- Safeguard the interests of the company in all qualified dealings.
- Additional Responsibilities:
- Handle any other activities that are incidental or ancillary to the core responsibilities.
- Execute additional tasks as directed by the company.

Candidate requirements:

Bachelors degree in Communications, Marketing, English, Journalism, or related field.

Excellent writing skills, as wel

📌 Associate (New Delhi)
🏢 Essai Solutions
📍 New Delhi