Job Summary

This role is focused on maximizing engagement, revenue, and performance of TripJack s existing transacting agent base, while also supporting the activation of newly onboarded agents. The primary objective is to increase active agent percentage, booking frequency, wallet share, and GMV per agent through structured tele-based engagement

Role: Tele Sales / Inside Sales - B2B. Location: Mumbai. Experience: 2+ Year.

Responsibilities
- Agent Engagement, Revenue Performance Growth (Primary Priority) Own and actively manage a defined portfolio of currently transacting agents Increase booking frequency, transaction value, and product adoption Drive wallet share growth across Flights, Hotels, and Ancillaries Identify early signs of drop in activity and proactively intervene to prevent churn Educate agents on margins, offers, pricing advantages, and product enhancements Act as a business advisor to agents, helping them grow their own sales
- Reactivation Retention (High Priority) Re-engage low-usage, declining,



or recently inactive agents Diagnose reasons for reduced activity (pricing, credit, competition, product gaps) Run structured follow-ups to bring agents back to consistent usage Improve 30/60/90-day retention metrics for agent cohorts
- Agent Activation Onboarding (Secondary Priority) Support activation of newly registered agents to ensure quick time-to-first-booking Explain TripJack s platform, products, and booking workflows Assist with KYC, wallet funding, and first transaction handholding Reduce drop-offs between registration and first booking
- Relationship Ownership Sales Coordination Build long-term, trust-based relationships with assigned agents Handle objections related to pricing, credit limits, competition, and usability Coordinate with Account Management, Support, and Ops teams for issue resolution Capture and share structured feedback on agent needs and competitor activity
- Sales Discipline, CRM Reporting Maintain accurate call logs, follow-u

📌 Tele Sales (Mumbai)
🏢 Tripjack
📍 Mumbai