Job Summary

Customer Success Consultant- Legal

Do you have experience in Legal Industry

Do you have Experience in customer success, customer engagement

We are looking for Law Graduate as the Customer Success Consultant. He/ She will play a critical role in driving customer adoption, engagement, and business growth across India. This role will focus on designing and executing end-to-end customer success programs, improving product usage, supporting AI adoption, strengthening customer relationships, and partnering closely with Sales, Marketing, Product, and Customer Support teams to drive commercial success and net POS growth.

The role requires a customer-centric professional who can analyze customer needs, gather market insights, lead feedback initiatives, develop customer engagement programs, and deliver impactful training to improve adoption, satisfaction, loyalty, and brand awareness.

Responsibilities 1. Customer Journey and Success Program Design
- Design and develop end-to-end customer journey and success programs to enhance customer experience, adoption, and satisfaction.




- Define customer segments based on agreed criteria such as customer importance, growth potential, and business prospect.
- Map customer journeys and identify relevant touchpoints that impact customer needs, satisfaction, and product engagement.
- Develop customer engagement strategies and execute initiatives that improve customer stickiness, satisfaction, and long-term value.

2. Product Adoption, UAT, and Customer Insights
- Lead product UAT and customer feedback sessions to gather insights and channel relevant feedback to internal teams.
- Work closely with Product, Sales, Marketing, and Customer Support teams to design strategies, value-added services, product offerings, and pricing approaches.
- Drive adoption of products and AI solutions in India in collaboration with Sales and internal stakeholders.
- Support initiatives that improve product usage, customer satisfaction, accoun

📌 Customer Success Consultant (Gurugram)
🏢 Elsevier
📍 Gurugram