Job Summary

Acts as a Subject Matter Expert for Lead Logistics operations across 3PL, 4PL, and DCM processes, driving customer experience, process stability, KPI governance, and continuous improvement through standardization, automation, and data-driven insights.
Responsibilities
- Being part of a large global team responsible for container tracking and cargo operations.
- Handling complex queries from stakeholders by applying internal processes and procedures.
- Troubleshooting exceptional queries by working with internal departments to provide customer-focused resolutions.
- Ensuring no fines or penalties are imposed and preventing claims.
- Performing RCA analysis of discrepancies and operational failures.
- Participating in internal team meetings and contributing ideas and suggestions for overall process improvement and waste elimination.
Qualifications
- 1-3 yrs experience in an MNC with documentation/order or transaction processing/query handling

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