Job Purpose

To manage end-to-end dark store operations, ensuring timely order fulfillment, inventory accuracy, team productivity, customer satisfaction, and compliance with company SOPs. The role focuses on achieving operational excellence and delivery SLAs in a quick-paced quick commerce setting.

Key ResponsibilitiesOperations Management
Manage daily dark store operations including receiving, put-away, picking, packing, and dispatch.
Ensure timely order processing and adherence to delivery SLAs.
Monitor order fulfillment accuracy and productivity.
Maintain store hygiene, safety, and operational standards.

Inventory Management
Ensure inventory accuracy through cycle counts and stock audits.
Monitor stock availability, replenishment, and stock rotation (FIFO/FEFO).
Control shrinkage, damages, expiries, and stock losses.
Coordinate with supply chain teams for stock planning.

Team Management
Lead, coach, and develop store associates and supervisors.
Prepare manpower rosters and ensure optimum staffing.
Monitor team productivity and drive performance improvement.
Conduct regular training and performance reviews.

Customer & Service Excellence
Ensure high order accuracy and customer satisfaction.




Resolve operational issues impacting service levels.
Drive continuous improvement initiatives to enhance store performance.

Compliance & Reporting
Ensure adherence to SOPs, audit requirements, and safety guidelines.
Maintain accurate records of inventory, cash, and operational reports.
Monitor KPIs such as Fill Rate, Order Accuracy, Productivity, Shrinkage, and TAT.

Key Performance Indicators (KPIs)
Order Fulfillment Accuracy
On-Time Dispatch %
Inventory Accuracy %
Shrinkage Control
Customer Satisfaction Score
Team Productivity
Audit Compliance Score

Qualifications & Experience
Graduate in any discipline.
36 years of experience in Retail, Warehouse, FMCG, E-commerce, or Quick Commerce operations.
Experience in managing teams and inventory operations.
Knowledge of WMS, Inventory Management, and MS Excel preferred.

Key Skills
Team Leadership
Inventory Management
Operations Management
Problem Solving
Data Analysis & Reporting
Communication Skills
Customer Focus
Planning & Execution

Preferred Industry Experience: Quick Commerce, E-commerce, Grocery Retail, FMCG, Dark Store Operations, Warehouse Operations.

📌 Darkstore Sm Trivandrum Thiruvananthapuram
🏢 Reliance Retail
📍 Thiruvananthapuram