Job Description – Customer Care & AMC Coordinator

Department: Service

Position: Customer Care & AMC Coordinator

Employment Type: Full time

Experience: Minimum 1 Year

Salary: ₹12,000/- per month

Industry: HVAC / Air Conditioning

Job Responsibilities
Handle customer calls, complaints, and service requests professionally.
Coordinate with technicians and service engineers for customer visits.
Schedule and follow up on breakdown, preventive maintenance, and AMC service calls.
Maintain daily service-call records, customer details, job cards, and service reports.
Follow up with customers for pending service issues and ensure timely closure.
Maintain the AMC customer database, including contract start/end dates and service schedules.
Make regular follow-up calls for AMC renewal and generate potential AMC leads.
Prepare and share AMC quotations with customers as instructed.
Coordinate with the service and accounts teams regarding AMC billing and payment follow-ups.
Maintain daily/weekly/monthly service and AMC follow-up reports in Excel.
Escalate unresolved customer complaints to the Service Manager.




Ensure proper customer communication and maintain good customer relationships.
Follow up with technicians for pending reports, photographs, and customer signatures.
Assist the Service Manager in maintaining overall service and AMC records.

Required Skills
Minimum 1 year of experience in customer care, service coordination, tele-calling, or AMC follow-up.
HVAC/AC service industry experience will be preferred.
Positive communication skills in English, Hindi, and Bengali.
Basic knowledge of MS Excel, Word, WhatsApp, and email.
Positive follow-up, coordination, and customer-handling skills.
Ability to maintain records and handle multiple service calls simultaneously.
Responsible, punctual, and target-oriented.

Key Performance Areas (KPI)
Timely closure of customer complaints.
AMC renewal follow-up and conversion.
Pending service-call reduction.
Customer satisfaction and complaint handling.
Accuracy of service and AMC records.
Daily follow-up and reporting discipline.

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Customer Care And Amc Coordinator Kolkata
🏢 Air COOLING sOLUTIONS
📍 Kolkata