Job Description – Learning & Development Manager

Department: Human Resources / Learning & Development
Location: Mumbai
Industry: Hospitality
Position: Assistant Learning & Development Manager

Job Summary

We are looking for an experienced and passionate Learning & Development Manager to lead the training and development initiatives across our hospitality operations. The ideal candidate should have a strong hospitality background, preferably from a fine-dining restaurant or five-star hotel setting, with proven experience in designing and delivering high-quality training programs.

Key Responsibilities
Develop and implement the overall Learning & Development strategy aligned with business and operational goals.
Conduct training needs analysis across different departments and identify skill gaps.
Design and deliver training programs for F&B;, Kitchen, Service, Guest Relations, and other hospitality teams.
Conduct induction and orientation programs for new employees.
Develop and maintain SOP-based training modules to ensure consistent service standards.
Conduct regular service excellence, grooming, communication, guest handling, and hospitality skills training.
Train employees on fine-dining service standards, guest experience, and skilled etiquette.




Work closely with Operations and HR teams to identify employee development requirements.
Conduct on-the-job training, classroom training, workshops, role plays, and assessments.
Evaluate training effectiveness through feedback, assessments, observation, and performance improvement.
Maintain accurate training calendars, attendance records, training reports, and employee training trackers.
Develop training materials, presentations, manuals, and assessment tools.
Identify and develop high-potential employees through structured development programs.
Support career progression and succession planning through targeted learning initiatives.
Conduct regular audits to ensure training standards are being followed across outlets.
Coordinate with outlet managers and department heads to ensure timely completion of mandatory and operational training.
Prepare and present monthly L&D; reports and training performance dashboards to management.
Stay updated with current hospitality, service, and learning trends and introduce relevant best practices.

Pay: ₹833,347.53 - ₹1,229,311.12 per year

Perks:
Flexible schedule
Food provided
Paid time off
Provident Fund

Work Location: In person

📌 Asst Learning And Development Manager Mumbai
🏢 Burma Burma Restaurant & Tea Room
📍 Mumbai