Requirements
Bachelor’s Degree / Diploma in any discipline
1–3 years of experience in customer service, call center, operations support, or similar roles
Fluent in Kannada, Hindi, and English
Valuable communication and problem-solving skills
Basic computer knowledge with experience using Excel, email, and software systems
Ability to handle customer calls professionally and resolve issues efficiently
Understanding of digital payments, parking operations, or customer support systems is preferred
Ability to coordinate with field teams and enforcement staff
Bengaluru resident or willing to relocate

Job Description & Responsibilities

The Customer Service Support Executive – Parking Operations will provide customer assistance and operational support for smart parking services. The role involves handling customer calls, resolving issues, monitoring parking systems, coordinating with field teams, and supporting enforcement activities.

Key Responsibilities
Attend and respond to customer calls, complaints, and parking-related queries
Assist customers with:
Parking payment issues
Ticketing problems
QR/UPI payment support




Parking availability information
Refund or transaction-related concerns
Monitor parking system operations and verify accuracy of live parking data and transactions
Identify system errors, operational issues, or field-level discrepancies and escalate them to Field Managers immediately
Coordinate with Field Managers and Ground Staff for issue resolution
Support enforcement teams by identifying and reporting parking violations, overstays, unauthorized parking, and operational irregularities
Track customer complaints and ensure timely closure of support tickets
Maintain daily logs of customer interactions, escalations, and issue resolutions
Assist in monitoring parking software dashboards, payment systems, and operational alerts
Provide operational updates and incident reports to management teams
Ensure skilled customer interaction and maintain high service standards
Support overall day-to-day office operations related to parking management services

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Service Support Executive – Parking Operations Bengaluru
🏢 Parklens
📍 Bengaluru