Job Summary:

Incheon Kia is looking for a Telecaller Executive to support our Sales, Service, and Customer Relationship Management (CRM) teams. The role involves communicating with existing and prospective customers, generating leads, scheduling appointments, following up on inquiries, and maintaining strong customer relationships.

Key Responsibilities:
Make outbound calls to prospective and existing customers.
Follow up on sales inquiries, test-drive requests, and showroom visits.
Contact customers regarding vehicle service due dates, insurance renewals, and promotional offers.
Schedule appointments for vehicle sales and service.
Maintain and update customer information in the CRM system.
Respond to customer queries and provide accurate information about products and services.
Conduct customer feedback and satisfaction calls.
Coordinate with Sales and Service teams for customer follow-ups.
Achieve daily, weekly, and monthly calling and follow-up targets.
Prepare and submit regular call reports to management.

Requirements:




Plus Two / Diploma / Degree.
Valuable communication skills in Malayalam and basic English.
Basic computer knowledge and familiarity with MS Office.
Positive interpersonal and customer-handling skills.
Strong follow-up and organizational abilities.
Ability to work in a target-driven environment.

Experience:
Freshers are welcome to apply.
Previous experience in telecalling, customer service, CRM, sales, or the automobile industry will be an added advantage.

Skills:
Excellent verbal communication
Customer service
Telecalling and follow-up
Lead generation
Customer relationship management
Persuasion and interpersonal skills
Basic computer skills
Target-oriented approach

Pay: ₹13,000.00 - ₹20,000.00 per month

Advantages:
Cell phone reimbursement
Health insurance
Life insurance
Paid sick time
Provident Fund

Work Location: In person

📌 Tele Caller Executive Kochi
🏢 Incheon KIA
📍 Kochi