Job Description – Customer Support Associate (Finance Process)

Position: Customer Support Associate – Finance Process
Location: Mangalore
Department: Customer Service / Operations
Experience: Freshers & Experienced Candidates Welcome

Job Summary

We are looking for a Customer Support Associate to handle customer queries related to finance services and provide excellent support through calls, emails, and chat. The ideal candidate should possess robust communication skills, problem-solving abilities, and a customer-centric approach.

Key Responsibilities
Handle inbound and outbound customer interactions professionally.
Assist customers with finance-related queries, account information, transactions, and service requests.
Resolve customer concerns promptly while maintaining service quality standards.
Accurately document customer interactions and update records in the system.
Follow company policies, compliance requirements, and process guidelines.
Escalate complex issues to the appropriate teams when necessary.




Meet individual and team productivity targets.
Maintain a high level of customer satisfaction and service excellence.

Eligibility Criteria
PUC / 12th Pass or Any Graduate.
Freshers can apply.
Good verbal and written communication skills in English and Hindi.
Basic computer knowledge and typing skills.
Solid interpersonal and problem-solving skills.

Preferred Skills
Customer service orientation.
Ability to multitask and manage time effectively.
Attention to detail and accuracy.
Positive attitude and willingness to learn.

Salary & Benefits
Salary: As per company standards.
Training provided
Good career growth opportunities.
Opportunities to get experience for freshers

Pay: ₹16,000.00 per month

Benefits:
Commuter assistance
Versatile schedule
Health insurance
Life insurance
Paid time off

Work Location: In person

📌 Customer Support Associate Finance Process Mangalore
🏢 Cogent e services
📍 Mangalore