D2C Operations Executive

Job Title: D2C Operations Executive
Company: Mantraa.in
Location: Central Delhi (Work From Office)
Job Type: Full time
Experience: 0–1 Year
Salary: ₹10,000 – ₹15,000/month
Probation Period: 1 Month
Office Timings: Monday to Saturday, 9:30 am - 6:30 pm

About the Role

You are the person who keeps Mantraa running every day. Orders, customers, inventory, listings — you own it all. Nothing falls through the cracks on your watch.

What You'll Do
Handle customer queries across WhatsApp, Instagram, Email & Phone
Generate shipping labels, confirm orders & coordinate with packing team
Manage escalations with logistics partners
NDR (Non-Delivery Report) calling — follow up on undelivered orders daily without fail
Update product listings on Website, Amazon & Flipkart
List every recent product on all platforms the same day it enters the warehouse
Track inventory & coordinate with warehouse team
Check & filter Meta comments daily
Upsell customers naturally during interactions
Shoot product photos and refine using Canva for listings and social media




Post on social media when required
Send daily end-of-day update to founder

You must have:
Computer proficiency is non-negotiable — if you are not comfortable on a computer, please do not apply
Solid communication in Hindi & English
Proficiency in Google Sheets & Docs
Own laptop
Patient, organized & proactive attitude
Basic e-commerce knowledge is a plus
Basic understanding of camera for product photography (we will train you)
Basic Canva knowledge for editing and refining product images
Camera confident when required

Please do not Apply if
You do not know how to operate a computer
You can't write, speak, and type in English
You need to be told what to do every single day
You are not comfortable appearing on camera
You don't have a laptop

Pay: ₹10,000.00 - ₹15,000.00 per month

Perks:
Internet reimbursement

Application Question(s):
Do you have your own laptop?

Work Location: In person

📌 C Operations Executive Karol Bagh
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📍 Karol Bagh