Company Description Xcitium is a global cybersecurity provider trusted by more than 6,000 organizational customers and partners. The company is focused on eliminating cyber breaches through its patented ZeroDwell Containment technology, which uses Kernel API Virtualization to isolate and neutralize threats such as zero-day malware and ransomware before damage occurs.

ZeroDwell powers Xcitium’s comprehensive endpoint security suite, including advanced endpoint protection (AEP), endpoint detection and response (EDR), managed detection and response (MDR), and extended detection and response (XDR). Since its inception, Xcitium has maintained a zero-breach track record when solutions are fully configured, offering partners confidence in the effectiveness and reliability of its platforms.

Role Description The Partner Success Manager is a full time, on-site role based in the Greater Chennai Area, responsible for driving adoption, satisfaction, and growth across Xcitium’s partner ecosystem. This role focuses on managing day-to-day partner relationships, serving as a primary point of contact, and ensuring partners are enabled to sell, deploy, and support Xcitium solutions effectively.

Responsibilities include understanding partner business goals, coordinating onboarding and training, providing product and process guidance, and monitoring partner performance against agreed metrics.

The Partner Success

Manager will collaborate with sales, technical,



and support teams to resolve partner issues, identify upsell and cross-sell opportunities, and gather feedback to improve partner programs and offerings. Regular reporting, pipeline and forecast support, and participation in partner reviews, events, and enablement initiatives are also key aspects of this position.

Qualifications

- Partner management and account management skills, with experience building long-term relationships and driving partner success.
- Customer success and stakeholder management capabilities, including handling escalations and delivering high-quality service experiences.
- Sales and business development skills, such as opportunity identification, pipeline follow-up, and supporting revenue growth through partners.
- Strong communication, presentation, and negotiation skills for guiding partners, conducting reviews, and delivering enablement sessions.
- Analytical and reporting skills for tracking partner performance, interpreting data, and translating insights into action plans.
- Working knowledge of cybersecurity or SaaS solutions, preferably in endpoint security, detection, and response platforms.
- Ability to collaborate effectively with cross-functional teams and operate in a fast-paced, target-driven environment.
- Bachelor’s degree in business, technology, or a related field; relevant experience in channel, partner, or customer success roles is highly beneficial.

📌 Partner Success Manager (Chennai Metropolitan Area)
🏢 Xcitium India
📍 Chennai Metropolitan Area