Job Title: Operations Executive

Department: Operations
Reporting To: Operations Manager / Technical Head

Job Summary

The Operation Executive is responsible for planning, coordinating, and monitoring daily operational activities to ensure smooth service delivery, technician efficiency, customer satisfaction, and compliance with company standards and safety protocols.

Key Responsibilities
Plan and schedule daily pest control operations and service routes
Coordinate with field technicians regarding duty allocation, attendance, and work completion
Ensure services are delivered as per contract (AMC/EMC/HMC) and company SOPs
Monitor technician performance, grooming, PPE usage, and safety compliance
Handle customer coordination for service confirmation, follow-ups, and complaints
Maintain operational records, service reports, job cards, and inspection data
Ensure proper usage of approved chemicals, equipment, and pest control methods
Support audits related to ISO, GMP, FSSC, food safety, and client inspections
Coordinate with accounts and admin for billing, service closure, and documentation




Assist management in improving operational efficiency and service quality

Required Skills & Competencies
Robust coordination and communication skills
Basic knowledge of pest control operations (preferred)
Ability to manage multiple tasks and field teams
Positive documentation and reporting skills
Problem-solving and decision-making ability
Knowledge of safety standards and compliance

Qualification & Experience
Minimum: Graduate / Diploma (any discipline)
Experience: 1–3 years in operations, field coordination, or service industry
Pest control or facility management experience will be an added advantage

Key Performance Indicators (KPIs)
On-time service delivery
Technician productivity and compliance
Customer satisfaction and complaint resolution
Accuracy of operational records
Audit and safety compliance

Job Type: Full-time

Pay: ₹10,000.00 - ₹12,500.00 per month

Perks:
Cell phone reimbursement

Work Location: In person

📌 Operations Executive Kolkata
🏢 R L CONSUMER SERVICES
📍 Kolkata