Welcome customers and understand their vehicle service requirements.
Conduct a preliminary vehicle inspection and record customer complaints.
Prepare accurate job cards and estimate repair costs.
Explain repair procedures, timelines, and costs to customers.
Coordinate with technicians and the workshop to ensure timely repairs.
Keep customers updated on the status of their vehicles.
Obtain customer approval for additional repairs or spare parts.
Ensure quality checks are completed before vehicle delivery.
Deliver vehicles to customers with a transparent explanation of the work performed.
Handle customer complaints professionally and resolve service-related issues.
Promote value-added services, accessories, and Annual Maintenance Contracts (AMC), if applicable.
Maintain service records and ensure proper documentation.
Achieve customer satisfaction (CSI/CPSC) and service revenue targets.
Follow company policies, safety standards, and Tata Motors service processes.

Work Location: In person

📌 Service Advisor Parassala
🏢 BSPIONEER VEHICLES AND SERVICES
📍 Parassala