We are hiring a NOC Specialist to provide technical support and troubleshoot network-related issues.
Key Responsibilities:
Troubleshoot network connectivity, DNS, DHCP, routing, and firewall issues.
Handle technical queries through phone, email, and chat.
Escalate complex issues and coordinate with relevant teams for resolution.
Maintain technical documentation and support records.
Work with internal teams to ensure timely issue resolution.
Requirements:
Bachelor’s degree in Networking, IT, or a related field.
3+ years of experience in technical support/NOC.
Robust knowledge of TCP/IP, DNS, DHCP, routing, and firewalls.
Experience with tools such as Ping, Traceroute, and Wireshark.
Robust communication and problem-solving skills.
CCNA/Network+ certification preferred.
Location: Mohali
Work Setting: Supportive and growth-oriented team