Job Summary

We are looking for a Customer Support Executive to handle customer interactions, resolve queries, and drive customer satisfaction. The role involves managing inbound and outbound calls, supporting customers via email/chat, and contributing to sales and retention efforts.

Key Responsibilities

Customer Support (Voice):
Handle inbound customer calls and resolve queries efficiently
Make outbound calls for follow-ups, feedback, and lead conversion
Ensure high-quality customer interactions and accurate call records

Sales & Conversion:
Convert inquiries into sales and achieve assigned targets
Upsell and cross-sell products/services
Maintain and update leads in CRM systems

Email & Chat Support:
Respond to customer emails and chats promptly
Provide accurate information and maintain proper documentation

Customer Relationship Management:
Build and maintain solid customer relationships
Ensure high customer satisfaction and retention
Capture and share customer feedback

Reporting & Compliance:
Maintain daily reports on calls, sales, and follow-ups
Adhere to company policies, scripts, and escalation procedures





Eligibility Criteria
Any Graduate / Undergraduate
Minimum 1 year experience in Customer Service (Voice Process)
Strong communication skills in English, Hindi, and local language
Basic computer knowledge (MS Excel, email, CRM tools)
Valuable sales, negotiation, and problem-solving skills
Ability to work under pressure and meet targets

Preferred Skills
Experience in BPO / Call Centre / Customer Support / Sales
Familiarity with CRM tools, chat platforms, and ticketing systems
Multilingual skills are an advantage

Job Types: Full-time, Permanent

Pay: ₹17,000.00 - ₹25,000.00 per month

Advantages:
Health insurance
Provident Fund

Ability to commute/relocate:
Hosur, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Education:
Bachelor's (Required)

Language:
Kannada (Preferred)
Malayalam (Preferred)
Hindi (Preferred)
Telugu (Preferred)

Location:
Hosur, Tamil Nadu (Required)

Work Location: In person

📌 Customer Support Executive 1+ Years Exp Hosur (India)
🏢 Genxlead Retail(Shyaway
📍 India