Customer Support
Respond to customer inquiries via phone, email, chat, or in person.
Provide accurate information about products or services.
Relationship Management
Build long-term relationships with customers.
Follow up after purchases or services to ensure satisfaction.
Sales Support
Assist customers with product selection.
Support the sales team by maintaining customer records.
Customer Feedback Collection
Gather customer feedback through surveys or direct interaction.
Report suggestions and recurring issues to management.
Record Keeping
Maintain accurate customer information in CRM systems.
Document customer interactions and service requests.
Coordination
Work with sales, technical, logistics, or service teams to ensure customer needs are met.
Retention and Loyalty
Encourage repeat business by providing excellent customer service.
Handle customer retention activities and loyalty programs.
Key Skills Required
1 -3 Years of Experiance
Excellent communication and interpersonal skills
Problem-solving and conflict resolution
Time management and organizational skills
Basic computer and CRM software knowledge
Teamwork and professionalism
Knowledge in English Language and Basic Hindi
Advantages
Second and fourth saturday paid off
Pay: ₹18,000.00 - ₹25,000.00 per month
Perks:
Health insurance
Paid sick time
Paid time off
Provident Fund