Job Title Receptionist / Front Office Executive

Department Front Office / Administration

Experience 1–5 years (Hospital preferred)

Salary Range ■12,000 – ■20,000 per month

Reporting To Admin Manager

Location Vasai East

Job Purpose

To act as the first point of contact for patients and ensure smooth registration, communication, and coordination while delivering a qualified and patient-friendly experience.

Key Responsibilities (KRA)Patient Handling & Registration
Greet patients and visitors politely
Handle OPD/IPD registration
Maintain accurate patient data entry in HIS
Generate UHID / patient files

Call Handling & Appointments
Attend incoming calls professionally
Schedule doctor appointments
Provide correct hospital information

Admission & Discharge Coordination
Coordinate with billing, nursing, and TPA
Assist in admission process
Guide patients during discharge

Billing Support
Assist in OPD billing and advance collection
Maintain receipt records

Documentation
Maintain front office registers




Ensure proper file handling

Patient Experience
Handle queries and complaints politely
Ensure positive patient experience

Coordination
Coordinate with doctors, nursing, billing
Ensure smooth patient flow

Key Performance Indicators (KPI)

Metric

Focus

Patient Satisfaction

Positive feedback

Waiting Time

Reduce delays

Accuracy

Correct registration

Call Handling

Qualified communication

Skills Required
Good communication (Hindi/English/Marathi)
Polite and patient-friendly attitude
Basic computer knowledge
Good grooming and personality

Qualification

12th pass / Graduate

Additional Expectations
Handle high patient flow
Maintain discipline and grooming
Work in shifts
Strong coordination with all departments

Pay: ₹12,000.00 - ₹20,000.00 per month

Advantages:
Provident Fund

Work Location: In person

📌 Front Desk Receptionist Vasai Virar (Vasai-Virar)
🏢 Ozone Multispeciality Hospital
📍 Vasai-Virar