: Store Manager

About us:

We are a Pan-Asian restaurant chain, proud to deliver authentic and rich flavours from across Asia. Our journey began in 2019, founded by a passionate individual with an ambitious vision for the culinary scene. Despite a lack of prior experience, it all started with one small kitchen but a dream that was always big.

About the role:

We are seeking an experienced Outlet manager who can oversee day-to-day operations and maintain high food standards. The restaurant manager will also be responsible for developing a positive brand image through consistent customer service and a strong understanding of restaurant protocol. With professionalism and a positive attitude, they will help contribute to the growth and popularity of our restaurant, as well as the long-term success of our employees.

Responsibilities:

- Oversee daily cloud kitchen operations to ensure smooth workflow and timely order fulfillment.
- Maintain a positive and efficient work culture among kitchen staff.
- Ensure compliance with FSSAI, hygiene, food safety, and health regulations.
- Supervise kitchen staff, providing training, guidance, and feedback as needed.
- Coordinate with delivery platforms to ensure seamless order processing.
- Monitor order preparation times, food quality, and packaging standards.
- Handle customer complaints (via aggregator apps or direct channels) and resolve issues effectively.
- Manage inventory of raw materials, packaging items, and kitchen supplies.
- Prepare requisitions, control stock levels, and minimize wastage.
- Schedule kitchen staff shifts and maintain attendance records.
- Track kitchen expenses, maintain cost reports,



and work on cost optimization.
- Ensure proper storage of food and raw materials in compliance with safety guidelines.
- Develop SOPs for kitchen workflow, hygiene, and service quality.
- Coordinate with vendors and suppliers for timely deliveries and negotiations.
- Implement training programs for staff on food preparation, hygiene, and packaging techniques.
- Maintain records for audits, licensing, and compliance requirements.
- Monitor customer feedback and work with management to improve food quality and service.
- Ensure smooth functioning of kitchen equipment and arrange for repairs or replacements when required.
- Support management in introducing new menu items or optimizing existing ones.

Skills and Qualifications:

- Proven 3–5 years of experience in a kitchen management or restaurant operations role (cloud kitchen experience preferred).
- Strong leadership and team management skills.
- Solid knowledge of food safety, hygiene, and compliance regulations.
- Familiarity with delivery aggregator dashboards
- Ability to handle pressure and manage high-volume orders efficiently.
- Strong communication and problem-solving skills.
- Understanding of inventory control, costing, and vendor management.
- Knowledge of current food and beverage trends.
- Proficiency in restaurant/kitchen management software.
- Attention to detail and organizational skills.
- Willingness to work flexible hours, including weekends and peak times.

Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹28,000.00 per month

Advantages

- Food provided
- Leave encashment
- Provident Fund

Experience:
- total work: 3 years (Preferred)

Work Location: In person

📌 Outlet Manager (Cloud Kitchen) (Gurugram)
🏢 House of Wok
📍 Gurugram