Job Summary

We are looking for a friendly, well-presented and guest-focused Front Office Associate (FOA) to join our Front Office team. The ideal candidate should have good communication skills, a positive attitude and a passion for providing excellent guest service.

Key Responsibilities
Welcome and assist guests with a warm and skilled attitude.
Handle check-in and check-out procedures efficiently.
Manage guest queries, requests and complaints professionally.
Handle reservations, room allocations and guest information.
Coordinate with Housekeeping, F&B; and other departments for smooth operations.
Handle billing, payments and basic front office documentation.
Maintain accurate records and ensure proper shift handover.
Provide information about hotel facilities, services and local attractions.
Ensure a high standard of guest satisfaction throughout the stay.

Requirements




Previous experience in Front Office/Hospitality is preferred.
Freshers with good communication skills may also apply.
Good spoken English and interpersonal skills.
Pleasant personality and skilled appearance.
Basic computer knowledge.
Ability to work in shifts, including weekends and holidays.
Ability to work as part of a team and handle guest situations calmly.

What We Offer
Competitive salary based on experience.
Friendly and professional work workplace.
Opportunity to grow within the hospitality industry.

Join our team and be a part of the Castelo Inn experience!

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Front Office Associate Foa Nedumbassery
🏢 CASTELO INN
📍 Nedumbassery