Location: Bigship IT Park Dehradun
Experience: 1–2 years
Department: Customer Service / Logistics Operations / Supply Chain Management

We are looking for a proactive and customer-focused Executive – Customer Service & Supply Chain Success to manage client relationships, coordinate logistics operations, handle customer inquiries, and ensure seamless supply chain execution.

Key Responsibilities
Handle inbound and outbound customer calls, emails, and follow-ups regarding orders, deliveries, and service requests.
Build and maintain robust relationships with assigned customers and key accounts.
Coordinate with logistics, warehouse, transportation, and operations teams to ensure timely order fulfillment.
Track shipments and provide customers with regular status updates and delivery timelines.
Manage customer complaints, escalations, and service issues,



ensuring prompt resolution.
Monitor order processing, dispatches, returns, and delivery performance.
Conduct customer satisfaction calls and identify prospects to improve service quality.
Support account growth through customer engagement, upselling, and retention activities.

Qualifications
1–2years of experience in Customer Service, Logistics Operations, Supply Chain, Customer Success, Account Management, or Calling/Tele-Support roles.
Experience in handling customer interactions via phone, email, and CRM platforms will be preferred.

Pay: ₹18,000.00 - ₹22,000.00 per month

Perks:
Provident Fund

Work Location: In person

📌 Client Service Executive Dehradun
🏢 BigShip
📍 Dehradun