Role Summary

On behalf of our premier client, Digitide Solutions, we are seeking dynamic and performance-driven individuals for the position of Customer Support Associate. Working within the premium IDFC Cross-Sell banking process, you will be responsible for engaging with banking customers, explaining financial products, and driving value-added solutions. This role offers excellent growth potential and a structured corporate environment.

Key Responsibilities
Customer Engagement: Interact with existing bank customers via inbound/outbound calls to introduce relevant financial products and banking solutions.
Product Explanation: Clearly articulate product perks, cross-sell parameters, and banking guidelines to prospective customers.
Target Achievement: Meet daily and monthly operational targets to maintain quality scores and maximize payout incentives.
Data Documentation:



Maintain absolute data integrity by recording call logs and tracking details accurately within customer relationship management platforms.

Ideal Candidate Profile & Eligibility
Experience: Open to both Freshers and Experienced professionals (banking or BPO background is an asset).
Language Skills: Proficient verbal communication in Hindi paired with at least Average English skills.
Soft Skills: Confident posture, sharp active listening abilities, and a robust customer-centric focus.

Job Details & Logistics
Job Location: Airoli, Thane, India.
Work Arrangement: 100% In office (Work From Office).
Working Schedule: 6 days a week | Dedicated Day Shift.
Weekly Off: Sunday Fixed Week Off.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

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