The F&B; Waiter is responsible for providing qualified and friendly food and beverage service to guests, ensuring high standards of hospitality, cleanliness, and customer satisfaction.
Key Responsibilities
Greet and welcome guests in a polite and professional manner.
Present menus and explain food and beverage items when required.
Take accurate food and beverage orders from guests.
Serve food and beverages efficiently and according to hotel standards.
Ensure tables, service areas, and restaurant equipment are clean and properly arranged.
Coordinate with the kitchen and other departments to ensure timely service.
Handle guest requests, complaints, and special requirements professionally.
Check guest satisfaction during and after service.
Prepare and explicit tables before and after guest service.
Follow proper hygiene, grooming, and food-safety standards.
Maintain knowledge of menu items, promotions, and hotel services.
Prepare bills and coordinate with the cashier when required.
Follow hotel policies, procedures,
and safety regulations.
Assist in maintaining smooth operations of the restaurant and other F&B; outlets.
Skills & Qualifications
Previous experience in a hotel or restaurant is preferred.
Positive communication and interpersonal skills.
Customer-service oriented with a positive attitude.
Basic knowledge of food and beverage service.
Ability to work under pressure and in a team.
Good personal hygiene and professional grooming.
Willingness to work flexible shifts, weekends, and holidays.
Key Competencies
Guest Handling
Communication Skills
Teamwork
Time Management
Product Knowledge
Attention to Detail
Skilled Grooming
Customer Service
Reporting To: F&B; Supervisor / Restaurant Manager