Department: Sales & Marketing

Qualification: Graduate

Experience: 4 to 6 years

Location: Badlapur

Responsibilities
To ensure to all customer calls and emails are addressed and the CRM team is an effective point of contact between the company and the customer
To ensure that all the necessary documentation with respect to execution of agreement is carried out in a timely and accurate manner
To address all the complaints/ issues of the customers, maintain a record of them and regularly forwarding them to the concerned department
To ensure that all escalated complaints are resolved in coordination with the Sales Manager and other relevant departments
To ensure mailers, gifts, bouquets to the customers on occasions, special events, days and festivals are sent out
To address customer complaints/ issues gathered during relationship building activities
To ensure collection is done as per the payment schedule by maintaining proper follow up with the team.
To ensure timely updates on projects are given to the customer.




To ensure that the demand note with relevant documents are sent to customer after project intimation
To provide approvals and in case if necessary, take necessary steps in case for cancellation and forfeiture of property.
To ensure proper handover is done to customer post complete payments by customer by coordinating with relevant departments.
To ensure all requests for extra work by the customers, their records are regularly forwarded to the concerned function
To ensure that the customer is informed about the extra price to be paid for the additional work
To ensure regular maintenance of a detailed database of the existing customers. This database should include information such as family members, their names, their birth dates, their anniversaries, festivals celebrated by them, etc.
Develops creative initiatives to enhance internal efficiencies and effectiveness of the team

📌 Crm Manager Badlapur
🏢 Aryan Housing
📍 Badlapur