Chennai, Tamil Nadu
Job Summary
To assign and track tickets and change requests for service delivery.
Key Responsibilities
To monitor and track tickets/change requests and manage SLAs.
To work towards continuous improvement and perform root cause analysis on an ongoing basis.
To prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations
To develop and guide the team members in enhancing their technical capabilities and increasing productivity
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📌 Track Lead Chennai (India)
🏢 HCLTech
📍 India