Responsibilities

- Day-to-Day Operations:

- Ensure timely incident management to meet Service Level Agreements (SLAs).

- Oversee the monitoring, maintenance, and optimization of platform usage, performance, and stability in production systems.

- Troubleshoot issues promptly to minimize disruption to operations.

- Collaborate with business stakeholders to determine the priority of fixes and enhancements.

- Conduct root cause analysis for production issues to prevent recurrence.

- Represent the Change Advisory Board (CAB) and review proposed changes from others before deployment to production.

- Maintain and prioritise Business-As-Usual (BAU) backlog, releasing fixes on a regular basis.

- Plan for on call roster and be the technical point of contact for all production systems.

- Participate in software planning and software delivery activities.

- Execute changes to production systems with minimal disruption.

- Stakeholder Management:

- Collaborate with internal business teams to prioritize issues and align support efforts with business objectives.

- Act as a liaison between development and business teams, communicating upcoming changes and scheduled interruptions.

- Coordinate with vendor teams to ensure compliance with SLAs and quality requirements for issue resolution.

- Ensure that vendor services meet the organization's technical and business requirements.

- Participate in strategic technical architecture and design discussions, providing valuable input and suggestions.

- Process and Compliance:

- Ensure regulatory and security compliance requirements are met and actively participate in audits.

- Proactively identify areas for improvement in existing processes and functionality, recommending and implementing enhancements.





- Address platform vulnerabilities promptly to maintain system integrity and security.

- Stay updated on the latest trends in .NET technologies, recommending enhancements and driving the adoption of creative solutions to enhance team productivity and product quality.

- Team Development and Support Environment:

- Educate team members on best practices for incident management and system maintenance.

- Mentor and guide junior team members, fostering their professional development and technical skills.

- Create and promote a healthy, positive support environment that encourages collaboration, continuous learning, and improvement.

- Lead by example, demonstrating a proactive approach to problem-solving and a commitment to high-quality support.

Qualifications

- Minimum of 3+ years of experience in software development, with a focus on .NET technologies.

- Previous experience in overseeing support activities for enterprise applications.

- Hands-on experience with troubleshooting complex technical issues in .NET applications.

- Experience in managing and mentoring technical teams, including performance management and skill development.

- Strong understanding of software development lifecycle (SDLC) processes and best practices.

- Experience working with stakeholders to prioritize and address technical issues in alignment with business objectives.

- Experience working with cloud platforms such as Microsoft Azure for hosting and managing enterprise applications.

- Highly desirable to have professional certifications related to .NET development, such as Microsoft Certified: Azure Developer Associate or Microsoft Certified: Azure Administrator etc.

- Proven track record of driving continuous improvement initiatives to enhance team productivity and product quality.

- Comprehensive understanding of .NET framework and related technologies.

📌 .Net Support Engine (Gurugram)
🏢 Questhiring
📍 Gurugram