Company: Liquide (Fintech Startup) /n Employment Type: Full-Time /n Work Mode: Work From Office (WFO) /n Work Location : Bangalore /n Work Schedule: 5 days a week /n Industry: Financial Services /n Role Overview /n Liquide is a fast-growing fintech startup looking for a proactive and customer-focused professional to join our team as a Customer Success Executive. /n This role will act as the primary point of contact for users and play a key role in delivering a seamless, supportive, and high-quality customer experience. /n Key Responsibilities /n /n
Communicate with customers via chat, email, and phone calls to resolve queries effectively.

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Provide prompt, friendly, and accurate assistance to ensure high customer satisfaction.

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Track, document, and maintain records of user issues and resolutions.

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Coordinate with internal teams to ensure timely problem resolution.

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Escalate critical issues when required and follow up proactively.

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Share insights on recurring issues to improve processes and product experience.

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Maintain professionalism and adhere to defined support workflows and SLAs.

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Monitor and manage customer queries through support platforms and ensure timely resolution.

/n /n Required Skills & Qualifications /n /n
1–3 years of experience in customer support, customer service, or helpdesk roles.

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Excellent verbal and written communication skills.

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Solid problem-solving abilities with a customer-first attitude.

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Proficiency in Freshdesk / Freshworks is required.

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Familiarity with customer support and ticketing tools such as JIRA, Zoho, Shopdeck, or similar platforms.

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Tech-savvy and comfortable using support tools and platforms.

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Ability to work efficiently in a quick-paced startup workplace.

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Strong attention to detail and ability to manage multiple customer queries simultaneously.

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Knowledge or experience in stock market, trading, or finance.

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Exposure to fintech or investment platforms.

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Experience working with multiple customer support/ticketing tools.

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Strong willingness to learn and grow within financial services.

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📌 Customer Success Executive Bengaluru
🏢 Liquide
📍 Bengaluru