Customer Satisfaction & Experience
Ensure a high level of customer satisfaction at every customer touchpoint.
Monitor customer feedback received through Maruti Suzuki surveys and internal feedback mechanisms.
Analyse CSI/NPS performance and identify areas requiring improvement.
Develop and implement action plans to improve customer satisfaction scores.
Ensure proper customer communication during the service process and after vehicle delivery.
Conduct customer follow-ups to understand satisfaction and identify unresolved concerns.

B. Complaint Management
Handle customer complaints and escalations professionally and within the defined turnaround time.
Coordinate with Service Advisors, Assistant Works Managers, Works Manager, Parts and Technical teams for speedy resolution.
Identify the root cause of complaints and initiate corrective and preventive actions.

Job Types: Full time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month

Experience
total work: 3 years (Required)

Work Location: In person

📌 Customer Care Manager Attingal
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