Role Overview

You will be the single owner of our MarTech stack and customer lifecycle revenue. That means owning Netcore CDP end to end data integrations, segmentation, journey orchestration, campaign execution across WhatsApp/email/SMS/push, and the revenue it generates. The core mandate: convert a 1M+ customer base into repeat transactions and cross-sell through systematic, measurable lifecycle programs. This is a build-and-own role reporting into the Head of D2C, with output visible at CEO level.

Role & responsibilities

Platform ownership

- Own Netcore CDP end to end: event/data integrations from website, app, and CRM; identity resolution; data hygiene; segment architecture; and vendor relationship management (SLAs, roadmap, support escalations)
- Ensure clean, reliable event tracking and audience data flowing into the CDP; work with tech/product teams to fix instrumentation gaps

Lifecycle & journey orchestration

- Design, build, and continuously optimize automated journeys across the full lifecycle registration, activation, expansion (cross-sell/upsell), retention, and reactivation
- Own the cross-sell logic across our product portfolio (forex card currency remittance eSIM insurance) with clear trigger, timing, and channel rules
- Enforce orchestration guardrails: frequency capping, channel prioritization, suppression logic, quiet hours

Campaign execution & channel performance

- Own WhatsApp, email, SMS, and push campaigns calendar, copy briefs, templates, DLT/WhatsApp template approvals, deliverability, and reporting
- Diagnose and fix funnel drop-offs e.g., strong opens that don't convert to transactions through landing experience,



offer design, journey redesign, and A/B testing
- Run structured experimentation: subject lines, send times, offers, channel mixes, journey variants

Measurement & revenue accountability

- Own the lifecycle P&L; view: repeat transaction rate, cross-sell rate, revenue per customer, reactivation revenue, channel-wise conversion — reported weekly/monthly to leadership
- Build incrementality discipline: holdout groups, control cells, honest attribution of CDP-driven GTO
- Ensure all communication complies with RBI/LRS norms, TRAI/DLT regulations, and brand guidelines for a regulated financial product

Preferred candidate profile

- 6–9 years in lifecycle/CRM marketing with demonstrable revenue outcomes, not just campaign volume — be prepared to walk through journeys you built and the numbers they moved
- Hands-on platform depth: segment building, journey builders, event schema design, template management, API/webhook basics. This is not an agency-supervision role
- Strong on WhatsApp Business marketing — template strategy, quality ratings, conversation-to-conversion design
- Analytical rigor: comfortable in Excel/Sheets, funnel analysis, cohort views; GA4/SQL familiarity a plus
- Experience in BFSI, fintech, travel, or another regulated/high-consideration category preferred
- Structured communicator — able to present program performance to CXO-level audience

Positive to Have

- Direct Netcore CE/CDP certification or implementation experience
- Exposure to AI-led personalization, RFM modeling, predictive segments
- Understanding of LRS remittances, forex products, or travel purchase cycles

📌 MarTech & Lifecycle Marketing ManagerC (Mumbai)
🏢 WSFx Global Pay
📍 Mumbai