Key Responsibilities
Troubleshoot and resolve complex issues related to:
Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Intune, Defender etc.).
Windows, Mac, Linux OS trouble shooting and installation.
M365 app errors, networking /VPN/ connectivity & performance issues.
All Linux, Mac and Windows software installation and troubleshooting.
JIRA & Confluence.
Handle remote troubleshooting via tools such as TeamViewer
Administer and troubleshoot issues related to: Active Directory (AD) and Entra ID in laptops and Mobile phones.
Configure / Maintain meeting room hardware, AV equipment, and printers.
Ensure timely resolution within SLA/SLO, escalate appropriately where needed.
Maintain high-quality interpersonal communication and demonstrate a neutral, fluent English accent in all end-user interactions.
Minimum 4 years of relevant experience, with solid written and verbal communication with a neutral and explicit English accent.

📌 It Technician Hyderabad
🏢 Arrise Solutions India Private
📍 Hyderabad