We're Hiring | Customer Success Manager – Networking /n We are looking for professionals with a Project Management or Service Delivery background who have robust customer-facing experience and the potential to transition into a Customer Success Manager role. /n Location: Hyderabad (Work from Office) /n We're looking for professionals who have experience in: /n Managing enterprise customer relationships in IT Infrastructure setting /n Project Management, Service Delivery, or Customer Engagement /n NOC, SOC, Networking, Managed Services, Cloud, or Cyber Security domains /n Driving customer onboarding, service adoption, renewals, and customer satisfaction /n Conducting customer reviews, managing escalations, and collaborating with cross-functional teams /n Working with enterprise customers and executive stakeholders /n Preferred Background:



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5–8 years of experience in Project Management, Service Delivery, or Customer Success

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Experience with System Integrators (SI) or Managed Services organizations

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Strong understanding of ITIL, SLAs, Incident Management, Customer Lifecycle, and Customer Retention

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Excellent communication and stakeholder management skills

/n /n If you have a passion for building customer relationships, delivering business value, and driving customer success, we'd love to hear from you. /n /n
Please share your updated resume or connect with me directly to know more about this chance.

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📌 Project Manager Hyderabad
🏢 SHI Solutions India
📍 Hyderabad