Job Purpose

"This position is open with Bajaj Finance Ltd."

Culture Anchor:

- Work Hard - Consistently puts in effort, plans, and tracks daily progress to achieve targets.

- Execute with Rigor - Takes responsibility for meeting targets with focus and effort.

- Own It - Maintains honesty and fairness in all interactions in line with the organization's policies.

- Act with Integrity

Duties and Responsibilities

1. Responsible for sales activities through call-center for Banking / non-banking products.

2. Campaign management for call-centre.

3. Data Management &
- Vendor management.

- Managing growth and profitability of Personal Loan &

- Telebinding Channel in PLCS.

- COA management.

- Conceptualize and develop promotional campaigns for all the channels.

- Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed.

- Measure productivity and implement training measures to bridge the gap to achieve required productivity.

- Initiate and lead various process enhancement and system development projects for both the channels.

- Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost.

- Monitoring performance and suggest corrective action for:

- Key business metrics.

- Product and portfolio performance.

- Employee - Call Centre teams productivity.

- Compliance, policies, guidelines & processes.

- Resolve all customer escalation and queries related to both the channels.

Systems Understanding &

- Data Analysis:

1. Understanding of CRM & lending system - Salesforce.com / UNICA.

2. Understanding of campaign management in Dialer.

3. Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements.

4. Tracking all important metrics of business on a regular basis.

5. Initiate request and coordinate with IT &




- COE for any current requirement related to system enhancement.

- Need to have excellent Excel and PowerPoint skills.

Required Qualifications and Experience

1. Responsible for sales activities through call-center for Banking / non-banking products.

2. Campaign management for call-centre.

3. Data Management &
- Vendor management.

- Managing growth and profitability of Personal Loan &

- Telebinding Channel in PLCS.

- COA management.

- Conceptualize and develop promotional campaigns for all the channels.

- Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed.

- Measure productivity and implement training measures to bridge the gap to achieve required productivity.

- Initiate and lead various process enhancement and system development projects for both the channels.

- Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost.

- Monitoring performance and suggest corrective action for:

- Key business metrics.

- Product and portfolio performance.

- Employee - Call Centre teams productivity.

- Compliance, policies, guidelines & processes.

- Resolve all customer escalation and queries related to both the channels.

Systems Understanding &

- Data Analysis:

1. Understanding of CRM & lending system - Salesforce.com / UNICA.

2. Understanding of campaign management in Dialer.

3. Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements.

4. Tracking all important metrics of business on a regular basis.

5. Initiate request and coordinate with IT &
- COE for any new requirement related to system enhancement.

- Need to have excellent Excel and PowerPoint skills.

Locations

- Job Level: GB03

- Job Title: Manager - PLCS - Growth, PLCS - Growth - S&W;, Sales

- Job Location Country: India

- State: KERALA

- Region: South

- City: Palakkad

- Location Name: Palakad

- Ext Tier: Tier 3

📌 Manager - PLCS - Growth (India)
🏢 Bajaj FinServ
📍 India