Hiring: Sales Quality Analyst | Policybazaar

Location: Gurugram

Experience: 1-5Years

Key Responsibilities
Monitor and audit sales calls to ensure adherence to quality standards and compliance.
Evaluate agent performance based on predefined quality parameters.
Conduct call calibrations with stakeholders to ensure consistent evaluations.
Deliver timely and constructive feedback to improve sales performance.
Identify process gaps and recommend quality improvement initiatives.
Prepare quality reports, scorecards, and trend analysis.
Collaborate with Operations and Training teams to drive continuous improvement.
Ensure compliance with company policies and regulatory guidelines.

Eligibility
Graduate in any discipline.
1+ year of experience in Sales Quality,



Call Auditing, or Quality Assurance.
Experience in outbound sales process quality is preferred.
Strong analytical, communication, and coaching skills.
Positive knowledge of MS Excel and reporting.
Experience with call monitoring and calibration processes is an advantage.

Why Join Policybazaar?
Chance to work with one of Indias leading InsurTech companies.
Career growth in a performance-driven workplace.
Exposure to large-scale sales operations and quality excellence.
Learning and development opportunities.

📌 Sales Quality Analyst Gurgaon Upto 5 5lpa Gurugram
🏢 PolicyBazaar
📍 Gurugram