Pune, Maharashtra
Job Summary The Sr. SCCM Administrator plays a critical role in providing advanced technical support and operational excellence within the Support & Operations team. This position is responsible for troubleshooting complex incidents, conducting root cause analysis, and implementing effective solutions to enhance customer satisfaction and maintain a robust security posture.
Key Responsibilities
Adhere To Quality Standards And Regulatory
Requirements While Maintaining Compliance With Company Policies In Sccm Operations.
Provide Technical Support For Complex Incidents
Escalated By Analysts, Performing Root Cause Analysis And Implementing Solutions To Resolve Sccm-Related Technical And Security Issues.
Engage In Knowledge Base Update And
Management, Delivering Training And Coaching To New Analysts To Enhance Team Capabilities.
Resolve Complex Tickets Within Agreed Slas
By Collaborating With Other Support Teams, Ensuring Seamless Operations And A Robust Security Posture.
Ensure A Positive Customer Experience And High Csat By Achieving First Call Resolution, Minimizing Rejected Resolutions, And Proactively Mitigating Security Threats.
Skill Requirements
Advanced Proficiency In Sccm For System
Configuration And Management.
Robust
Problem-Solving Skills For Complex Technical Issues And Root Cause Analysis.
Excellent Communication Skills To Provide Effective Training And Support.
Familiarity With Itil Practices For Incident
And Service Management.
Proficient In Security Best Practices Related To Systems Management.
Other Requirements
Optional But
Valuable: Microsoft Certified: Contemporary Desktop Administrator Associate.
Optional But
Valuable: Itil Foundation Certification
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📌 Senior Administrator Ms System Center Configuration Manager Sccm Pune
🏢 HCLTech
📍 Pune