Job Summary

Drive Ownership Solutions Operation in Territory. Deliver simply outstanding consumer experience and deliver the ambitious targets on aftersales business development.
Responsibilities
- Responsible for building Service Authorised Service Centre (ASC) network and Trade Management
- Lead Field Services, from ASC Management aftermarket business development
- Responsible for driving Services with Process Compliance and ensure organisation s processes and policies are adhered by ASC.
- Deliver very ambitious targets on consumer satisfaction. Net promoter score and consumer effort score.
- Implement/review/enhance field service Operations
- Drive and deliver operational KPIs (Service and Revenue)
- Manage field Service team to provide optimum customer services
- Provide support and guidance to ASC Service staff to ensure timely and quality Customer services
- Address Customer and Trade queries, resolved issues and obtain feedbacks
- Demonstrate outstanding Customer Services through maintenance of high quality and integrity at work setting.
- Provide inputs to Business,



ASC field Service operations, training and quality team as applicable.
- Assist in goal setting, skill enhancement and performance review activities for field team.
- Market visit meeting ASC and Trade partners
- ASC Audit and controls

In this role, you will be dealing with Electrolux s Internal External customers. You should be confident in dealing with leaders both from a country level and region level perspective.

In New Taipei, you will be working in regular working hours and may be required to travel both domestic and international.
Who You Are

For you to succeed in this role, you should demonstrate the following competencies:
Expertise Results Orientation
- Strong knowledge and passion for your area of expertise, with a proven commitment to achieving results.
- Demonstrates enthusiasm and the ability to inspire and engage colleagues and collaborators to deliver results, take accoun

📌 Area Service Manager (Hyderabad)
🏢 Electrolux
📍 Hyderabad