Role: Associate Product Manager

Location: Gurugram

About the Function

When it comes to booking a flight, MakeMyTrip is theundisputed leader in the air travel segment. The other well recognized brandunder the Go-MMT umbrella is Goibibo, a leading online travel booking platformproviding a range of travel options for the user.

The Flights Product team is the backbone of the Go-MMT Airbusiness and creates high positive impact by solving end user problems andidentifying areas to generate value across pre-sales and post-sales. Some ofthe key metrics which we work on are Funnel Conversion, Monetization, Ancillaryuptake, and NPS.

WithinFlights, the Post Sales charter owns the customer experience after a booking iscompleted. This includes servicing journeys such as cancellations, datechanges, refunds, airline disruptions, web check-in, flight status, add-ons,support, and other booking-management use cases.

The charter has two coreobjectives:

Build straightforward, reliable and intuitive digital self-service journeys that allow customers to manage their bookings independently.



Identify relevant opportunities to upsell products and services post booking, helping customers enhance and protect their upcoming trip.

About the Role

The Incumber will beresponsible for owning customer journeys across the post-booking lifecycle from understanding a customer's servicing need to ensuring that the request issuccessfully fulfilled. This could include journeys such as cancellation, datechange, refunds, airline disruption management, web check-in, flight tracking,baggage, seats, meals, and other post-booking services.

What will you be doing

Own end-to-end post-sales customer journeys across key servicing use cases such as cancellation, date change, refunds, disruptions, web check-in, flight status and booking management. Owning the AI-powered Voice Bot roadmap for the post-sales journey conceptualizing and building accurate, scalable, and impactful conversational experiences that resolve

📌 Associate Product Manager (Gurugram)
🏢 MakeMyTrip
📍 Gurugram