Job Role: Collection Executive

Job Description
- Contact borrowers through calls, emails, and site visits regarding outstanding loan payments.
- Negotiate suitable payment plans or settlements with borrowers.
- Explain loan terms, outstanding dues, and available repayment options.
- Handle borrower queries and resolve payment-related concerns professionally.
- Conduct skip tracing to locate borrowers who have moved or are not responding to initial communication.
- Maintain accurate and detailed records of customer interactions, payment commitments, and account updates in the database.
- Prepare daily and weekly collection status and performance reports for management.
- Ensure all collection activities follow ethical practices and applicable legal and regulatory guidelines, including RBI guidelines in India.




- Avoid any form of harassment or inappropriate collection practices.
- Coordinate with internal teams regarding high-risk or unresolved accounts.

Key Responsibilities
- Customer Contact: Make calls, send emails, and conduct field visits to borrowers.
- Payment Negotiation: Discuss repayment plans and settlements.
- Skip Tracing: Locate borrowers who are difficult to reach.
- Documentation: Maintain updated collection and customer records.
- Reporting: Submit regular collection performance reports.
- Query Resolution: Address debtor concerns and provide appropriate loan-related information.
- Compliance: Follow company policies, ethical collection practices, and applicable RBI guidelines.

📌 Collection Executive (Hyderabad)
🏢 JobTrade
📍 Hyderabad