Handle customer queries and provide timely and effective resolutions through calls, emails, and other communication channels.
Manage customer accounts and maintain robust, long-term relationships.
Understand customer requirements and coordinate with internal teams for appropriate solutions.
Handle escalations and ensure issues are resolved within defined timelines.
Follow up with customers regarding pending requests, services, payments, or concerns.
Maintain accurate records of customer interactions, complaints, and resolutions.
Monitor customer satisfaction and identify opportunities to improve the customer experience.
Prepare regular reports related to customer queries, complaints, and service performance.
Support the team in achieving customer service and retention targets.
Guide junior customer executives and assist them with complex customer issues.
Identify opportunities for upselling/cross-selling wherever relevant.

Pay: ₹500,000.00 - ₹1,000,000.00 per year

Advantages
Paid sick time
Paid time off

Work Location: In person

📌 Senior Customer Care Executive Gurugram (India)
🏢 Iklavya
📍 India