Job Description

Key Responsibilities:

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 Explain DDC’s products and services in a qualified manner via email, text message, or

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chat.

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 Engage with customers while communicating warmth, empathy, and patience

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throughout interaction.

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 Ensure that appropriate actions are taken to resolve customer problems and concerns.

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 Escalate customer needs that require additional knowledge or ability to leadership.

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 Timely communication with US teams via email, chat, and/or ticketing systems.

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 Follow DDC procedures and guidelines to ensure that DDC’s services are offered in a

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manner consistent with our mission and vision statements.

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 Other duties as assigned or become evident.

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Knowledge, Skills, and Abilities:

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 Two (2)



years’ experience in customer service, preferably in contact center workplace.

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 Able to speak, write, and read English fluently, ensuring explicit communication and proper

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grammar in all customer interactions.

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 Effective communication via phone, email, chat, and ticketing systems including proper tone

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for customer interactions.

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 Attention to detail in documenting interactions and keeping track of follow-ups.

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 Basic technical troubleshooting skills when supporting technical aspects of customer needs.

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 Flexibility in handling shifts that cover US business hours.

📌 Customer Service Representative Chennai (India)
🏢 Wenger and Watson
📍 India