About the Role:

We are looking for a proactive and customer-focused Service Support Assistant to manage customer complaints, coordinate service activities, and ensure timely communication and resolution.

Key Responsibilities:
Register and update customer complaints in ERP.
Collect pending details from customers.
Coordinate replacement dispatches and engineer deputation.
Coordinate with the Dispatch Team and update customers regarding dispatch details.
Prepare monthly and quarterly reports.
Ensure timely follow-ups and satisfactory complaint closure.

What We’re Looking For:
Excellent communication and valuable English-speaking skills.
Good computer knowledge and ability to work on ERP systems.
Robust customer-handling and coordination skills.
Problem-solving and multitasking abilities.
Freshers with positive communication skills and computer knowledge are welcome to apply.

Pay: ₹12,086.00 - ₹25,269.04 per month

Benefits
Commuter assistance
Health insurance
Provident Fund

Work Location: In person

📌 Service Support Assistant Bhiwandi
🏢 Cosben Engineering
📍 Bhiwandi